PSC 11 – Expressing emotions positively

Have you ever heard “Keep your cool,” “Don’t take it personally,” or “Stay professional”?


It’s often well-intentioned… but misguided. Emotions aren’t the problem. It’s the lack of ways to express them clearly and without aggression that gets us into trouble.


That’s where PSC 11 – The ability to express emotions positively – comes in.
Expressing ≠ exploding. Expressing ≠ bottling up.
Expressing means speaking your truth — with clarity, awareness, and respect.


Why it’s strategic for leaders

When you’re in a position of example, you’re constantly being watched. But that doesn’t mean you’re immune to strong emotions:

  • Frustration at injustice

  • Disappointment after a failure

  • Irritation from lack of recognition

So how can you express emotions without them backfiring? Expressing positively isn’t about “being nice.” It’s about saying what matters to you, to avoid withdrawal, explosion, or silent resentment.


It’s also a lever for relational impact: a well-expressed emotion creates connection. It gives others a chance to adjust, understand, and cooperate better.


This skill can be trained

It’s not about “controlling” emotions but channeling them. Not to please, but to be heard. Not to shine, but to protect your energy.


👉 PSC 11 helps you:

  • Recognize what’s happening inside you (PSC 10)

  • Use the right words at the right time

  • Ask for what you need, without blame

  • Strengthen relationships — even in tough moments

Try this: think of a recent situation where you held back or exploded. Ask yourself:
– What emotion was I really feeling?
– What need was unmet?
– How could I have expressed it differently?


🎯 Micro-action of the day: The “I” message (meeting version)
Before your next meeting, prepare a simple message to express how you feel constructively.
Use this format:

  1. I feel… (specific emotion)

  2. Because… (situation or value concerned)

  3. I would like… (request or proposal)

💬 Example: “I feel a bit under pressure when deadlines change without discussion. I’d like us to take five minutes to review adjustments together.”


Express without blaming. Propose without imposing. That’s the power of PSC 11.


You’ve just taken the first step. Tomorrow, we continue.


Tomorrow: PSC 12 – Managing difficult emotions. Because expressing them isn’t always enough — you also need to know how to navigate through them.



See you tomorrow,
Krumma